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Bev’s Management Journey Within West House

We recently caught up with one of West House’s Managers, Bev Glover, to find out a bit more about her progression at West House.

How long have you worked for West House and what were your reasons for applying? 

I have worked for West House since July 2020, transitioning from a career in education where I served as a high-level teaching assistant within the care sector. My decision to join West House stemmed from a desire for change while still wanting to contribute to helping people, which is a passion I’ve carried throughout my professional journey.

What was your previous profession before starting your role with West House? 

Before becoming a Manager, I held positions as a support worker initially from July 2020 until November 2022, followed by a role as lead support worker until November 2023. Before this, I was in my previous role outside of West House for over 20 years, so it was a scary change!

What does your role entail?

As a manager at West House, my responsibilities encompass a variety of tasks including supporting both individuals and staff, managing rotas, timesheets, and payroll, providing leadership input, maintaining service quality to ensure everyone’s satisfaction, addressing issues and challenges as they arise, overseeing supervisors, and resolving conflicts within the team.

What leadership qualities do you think are important in your role?

Throughout my time at West House, I’ve learnt the biggest skills you can have are patience, flexibility, and empathy, which I consider crucial in leadership. I believe in leading by example, remaining approachable, and actively participating in day-to-day tasks alongside my team.

What skills or qualifications have you received or learnt within your role? 

In terms of qualifications and training, I’ve undergone various programmes including support worker training, safeguarding, Team-Teach, and dignity in care. I’m currently completing a Level 2 Adult Social Care Diploma, and I anticipate further training and qualifications as I progress in my role.

Have there been any big learning curves or challenges along the way?  

I am lucky to have two great teams that are very self sufficient and good at resolving any issues. However, transitioning into a managerial role posed its challenges, particularly in coordinating and covering shifts. However, I’ve learned to adapt by fostering a strong team dynamic where I’m willing to step in and cover shifts myself when necessary.

What are your most memorable moments working for West House?

Reflecting on my time at West House, some of the most memorable moments involve witnessing the achievements and milestones of the individuals we support, such as facilitating their move to independent living, specifically two of the people we support stick out to me, Ethan and Heather.

A memorable moment was also when Alex, who was in adult respite first time round, and she wanted to take her dog for a walk but nobody knew what she wanted. Alex used her communication device and pointed at the dog, once we understood she smiled, and we were so proud to witness that communication!

How would you describe the people we support?

The individuals we support at West House are trusting, funny, sincere and loving. It’s hard to narrow it down into words as there are so many amazing aspects about the people we support.

What do you enjoy most about your role?

What I enjoy most about my role is the opportunity to make a meaningful difference in someone’s life every day, ensuring their happiness and fulfilment brings me immense satisfaction. This sense of purpose has made my move from education to this field the best thing I’ve ever done. I love spreading positivity and making changes in people’s lives, and feel as though I’ve found my passion here.

What advice would you give to someone who was thinking of applying for a role at West House? 

For those aspiring to managerial positions at West House, I encourage you to do it, just go for it! It can be challenging, but you go home feeling like you’ve made a difference to somebody’s life, even if it’s the smallest thing. Everyday is worth it.

What are your hopes for the future?

Looking ahead, I am content with my current position as manager at West House and plan to continue contributing to the organisation’s success until my retirement. This role has reignited my passion for making positive changes in people’s lives, and I am grateful for the opportunity to do so every day.


If you would like to find out more about joining the West House team, take a look at our Careers page.