Latest News

Hallie’s progression to Lead Support Worker

We recently caught up with Haillie Walker to find out a bit more about her progression within West House from Apprentice to Lead Support Worker.

How long have you worked for West House and what were your reasons for applying? 

I started at West House four years ago as an Apprentice. I was 17 at the time and had just left school and I was looking for something new and a challenge after realising sixth form and sitting in a classroom wasn’t for me. West House gave me the opportunity to learn while working, getting my Level 2 NVQ and being supported to develop my skills as a Support Worker. No two days are the same which was really appealing to me. 

What was your previous profession before starting your role with West House? 

I was at school before West House and was studying engineering and construction.  

What does your role entail? 

I currently work at The Barn at Broughton Moor as a Support Worker, for a young man with epilepsy. I support him to live a fulfilling life, helping him with his daily tasks and promoting independence. We have loads of fun doing the things he loves such as football, karaoke and gaming. We also have fun helping him try new things and helping him improve his skills. In January I will be starting my new role as  Lead Support Worker, where I will be taking on new responsibilities and I’m excited to see what this will entail. 

What skills have you received or learnt within your role? 

I have learnt to work in a person-centred, inclusive and positive way. I had so much to learn when I first started as I’d never done anything like this before. I’ve received support from management and colleagues to get me where I am today.  

What qualifications/training have you received since starting your role with West House?

Since starting West House I have had a lot of important training including my Level 2 NVQ, first aid, basic life support, moving and handling, fire warden, buccal/epilepsy training, dignity training, a care certificate, team teach, scenery training and numerous online training courses. I am excited to start my Level 3 NVQ soon. 

Has there been any big learning curves along the way?  

There have been many learning curves on the way. I started when I was 17 and had so much to learn and still a lot of growing up and maturing to do. Working in the setting that I did help me progress, grow and learn. I’m still learning and that’s the thing I love about my job, I learn something new every day and there is always room for improvement.  

What are your most memorable moments working for West House?

I have a lot of good memories from my time at West House from Christmas and Halloween parties to fun days out at the Metro Centre with the people we support. I have worked and supported so many amazing people which makes it all memorable, but I will never forget the day I passed my Level 2 and finished my Apprenticeship. It was so rewarding to see all the work I’d done had finally paid off and I was ready to start my role as a fully trained Support Worker. I felt so proud of myself and that gave me the confidence to progress even further and become a lead support. 

How would you describe the people we support?

The people we support are amazing in so many ways, I have learned so much from them all. The people we support are all so unique and inspiring, overcoming daily challenges and getting the most out of life. They make it such a rewarding job.  

What do you enjoy most about your role?

I enjoy many aspects of my role, helping people being the main and most important. My role is so rewarding and makes a positive change in people’s lives. I enjoy all the fun we have, many laughs and fun days out. I enjoy overcoming all the challenges we have and supporting people to a high standard and being person-centred. 

What advice would you give to someone who was thinking of applying for a Support Worker role? 

For anyone thinking of applying to West House, I would say go for it! No two days are the same and we support some fantastic people that make our role so rewarding. You don’t need any experience, just like me I started with none. If you’re willing to learn you can become an amazing Support Worker.  

 What are your hopes for the future? 

I’m hoping to be the best Lead Support I can be and mentor others, giving people the support I was given.  I’m hoping to complete my Level 3 and hopefully, one day become a Manager myself. 

If you would like to explore management opportunities within West House please contact our HR team.